BBQGasLondon — Returns & Cancellations

At BBQGasLondon, we aim to make returns and cancellations as simple and fair as possible.


Cancelling Your Order

  • You can cancel your order at any time before your delivery is dispatched — please let us know as soon as possible.

  • If your delivery has already been dispatched, please see our returns information below.


Gas Cylinder Returns

  • Unused, full cylinders: If you decide you don’t need your gas, you can return any unused, full cylinder for a full refund, including your deposit.

  • Partially used or empty cylinders: We cannot refund the gas content once used, but you can still return your empty cylinder for a deposit refund, provided it’s in good condition.

  • We offer free collection for unwanted cylinders — just contact us to arrange.


Accessories & Heaters

  • Heaters and accessories are delivered by DPD or Parcelforce.

  • Returns for these items are your responsibility — they must be unused and in original packaging.

  • If you change your mind about an accessory or heater, you can return it within 28 days of delivery for a refund (excluding original delivery costs).


Refunds

  • Refunds for deposits and unused gas will be made by BACS to your original payment method.

  • Please allow up to 5–7 working days for returns to be processed after we receive your item(s).


Who Delivers What

  • Gas cylinders are delivered and collected by our own trained drivers — never third-party couriers.

  • Heaters and accessories may be delivered by DPD or Parcelforce.


Need to Arrange a Return?

To cancel, arrange a collection, or ask a question about your return, please get in touch:

BBQGasLondon
Tel: 0207 183 5790
Email: help@easterngases.co.uk

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