BBQGasLondon — Returns & Cancellations
At BBQGasLondon, we aim to make returns and cancellations as simple and fair as possible.
Cancelling Your Order
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You can cancel your order at any time before your delivery is dispatched — please let us know as soon as possible.
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If your delivery has already been dispatched, please see our returns information below.
Gas Cylinder Returns
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Unused, full cylinders: If you decide you don’t need your gas, you can return any unused, full cylinder for a full refund, including your deposit.
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Partially used or empty cylinders: We cannot refund the gas content once used, but you can still return your empty cylinder for a deposit refund, provided it’s in good condition.
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We offer free collection for unwanted cylinders — just contact us to arrange.
Accessories & Heaters
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Heaters and accessories are delivered by DPD or Parcelforce.
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Returns for these items are your responsibility — they must be unused and in original packaging.
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If you change your mind about an accessory or heater, you can return it within 28 days of delivery for a refund (excluding original delivery costs).
Refunds
Who Delivers What
Need to Arrange a Return?
To cancel, arrange a collection, or ask a question about your return, please get in touch:
BBQGasLondon
Tel: 0207 183 5790
Email: help@easterngases.co.uk