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Returns and Cancellations

In case of receipt of damaged or defective goods, please report this to us by telephone or email. 

Returns

Unwanted Gas Cylinders   Refund Level
     
Unused Cylinder   100%
Used Gas Cylinder   None

Please note that the refunds above are based on the cylinders being brought back to our depot by the customer. If you require us to collect the cylinder for a refund - a £15 collection charge will apply for the first cylinder followed by a fee of £6 for each additional cylinders.

Unwanted Heaters and Appliances   Refund Level Restocking Fee
Unused and in original unopened and undamaged packaging   100% 0%
Used in original undamaged packaging   70% 30%
Used without original packaging   40% 60%

Please note that the refunds above are based on the heaters being brought back to our depot by the customer or the customer arranging courier transport at their own cost. We recommend the use of the following courier provider below for sending returns

TNT - https://direct.tnt.co.uk/

Returns Address 

Customer Returns
Eastern Gases Ltd
Unit 1 Mill Farm
Whalebone Lane North
Romford
Essex
RM6 5QT

Please ensure you leave a note with your order number inside the carton. Please also ensure any heaters are disassembled and packed into it's original packaging or in into other suitable carton packing that is suitable for courier transport.

Cancellation Policy (Appliances)

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