BBQGasLondon — Terms & Conditions
By placing an order with BBQGasLondon, you agree to the following terms and conditions. We aim to keep everything clear and fair for our valued customers.
Orders & Payments
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All prices include VAT where applicable.
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Payment must be received before delivery, unless you have an approved account.
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We reserve the right to adjust prices due to supplier changes or market conditions.
Delivery
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We deliver across all London postcodes and parts of Essex, Kent, Surrey, Middlesex, and Hertfordshire.
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Monday–Friday delivery covers our full area; Saturday deliveries are limited to selected postcodes (RM, IG).
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Gas cylinders are delivered by our own trained drivers — never third-party couriers.
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Heaters and accessories may be delivered by trusted couriers such as DPD or Parcelforce.
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If you have special delivery instructions, please let us know when you order.
Cylinder Deposits & Exchanges
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A refundable cylinder deposit may apply if you do not have an empty cylinder to exchange.
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When you no longer need your cylinder, we offer free collection and refund the deposit by BACS — provided the cylinder is returned in good condition.
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Partially used or empty cylinders cannot be refunded for the gas content, but the deposit is still refundable.
Returns & Cancellations
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If you change your mind, you can cancel your order before delivery.
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If your gas cylinder is unused and full, you may return it for a full refund, including the deposit.
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For partially used or empty cylinders, we can only refund the deposit if the cylinder is returned in acceptable condition.
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To arrange a return or collection, please contact us using the details below.
Safety & Use
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Always follow the manufacturer’s instructions for connecting and using your gas cylinder.
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Make sure you use the correct regulator and fittings for your appliance.
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BBQGasLondon is not responsible for damage caused by improper installation or misuse.
Contact Us
If you have any questions about these terms, deliveries, or returns, please get in touch:
BBQGasLondon
Tel: 0207 183 5790
Email: help@easterngases.co.uk
Website: www.bbqgaslondon.co.uk
BBQGasLondon is a trading name of Eastern Gases Ltd, delivering safe, reliable bottled gas across London and surrounding areas since 2009.