BBQGasLondon — Terms & Conditions

By placing an order with BBQGasLondon, you agree to the following terms and conditions. We aim to keep everything clear and fair for our valued customers.


Orders & Payments

  • All prices include VAT where applicable.

  • Payment must be received before delivery, unless you have an approved account.

  • We reserve the right to adjust prices due to supplier changes or market conditions.


Delivery

  • We deliver across all London postcodes and parts of Essex, Kent, Surrey, Middlesex, and Hertfordshire.

  • Monday–Friday delivery covers our full area; Saturday deliveries are limited to selected postcodes (RM, IG).

  • Gas cylinders are delivered by our own trained drivers — never third-party couriers.

  • Heaters and accessories may be delivered by trusted couriers such as DPD or Parcelforce.

  • If you have special delivery instructions, please let us know when you order.


Cylinder Deposits & Exchanges

  • A refundable cylinder deposit may apply if you do not have an empty cylinder to exchange.

  • When you no longer need your cylinder, we offer free collection and refund the deposit by BACS — provided the cylinder is returned in good condition.

  • Partially used or empty cylinders cannot be refunded for the gas content, but the deposit is still refundable.


Returns & Cancellations

  • If you change your mind, you can cancel your order before delivery.

  • If your gas cylinder is unused and full, you may return it for a full refund, including the deposit.

  • For partially used or empty cylinders, we can only refund the deposit if the cylinder is returned in acceptable condition.

  • To arrange a return or collection, please contact us using the details below.


Safety & Use

  • Always follow the manufacturer’s instructions for connecting and using your gas cylinder.

  • Make sure you use the correct regulator and fittings for your appliance.

  • BBQGasLondon is not responsible for damage caused by improper installation or misuse.


Contact Us

If you have any questions about these terms, deliveries, or returns, please get in touch:

BBQGasLondon
Tel: 0207 183 5790
Email: help@easterngases.co.uk
Website: www.bbqgaslondon.co.uk


BBQGasLondon is a trading name of Eastern Gases Ltd, delivering safe, reliable bottled gas across London and surrounding areas since 2009.

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