CALL US - WE'LL BE HAPPY TO ASSIST YOU

Returns and Cancellations

In case of receipt of damaged or defective goods, please report this to us by telephone or email. 

Returns

Unwanted Gas Cylinders   Refund Level
     
Unused Cylinder   100%
Used Gas Cylinder   None

Please note that the refunds above are based on the cylinders being brought back to our depot by the customer. If you require us to collect the cylinder for a refund - a £15 collection charge will apply

Unwanted Heaters and Appliances   Refund Level Restocking Fee
Unused and in original unopened and undamaged packaging   100% 0%
Used in original undamaged packaging   70% 30%
Used without original packaging   40% 60%

Please note that the refunds above are based on the heaters being brought back to our depot by the customer or the customer arranging transport at their own cost. If you require us to collect the heater for a refund - a £20 collection charge will apply per item/package - We can only also do so if the heater/appliance has been disassembled into it's original packaging or in into other suitable carton packing that is suitable for courier transport.

Cancellation Policy (Appliances)

Business or commercial user?
£ BEAT MY PRICE >